Premise

The purpose of these General Conditions of Sale is, on the one hand, to inform every potential Buyer about the conditions and methods with which the Seller carries out the sale and delivery of the ordered products and, on the other hand, to define the rights and the obligations of the Parties in relation to the sale of the products by Laura Contri to the Buyer.
The General Conditions of Sale apply, without limitation or condition, to all sales of products offered by Laura Contri on its Internet Site (hereinafter the “Site” or the “Internet Site”), accessible via the Internet at address www.blomdahl.it.

These General Conditions of Sale must be carefully examined by the Buyer before completing the purchase procedure of the products and/or services via the Website. These General Conditions of Sale can be printed and kept by any person who has visited the Website. The sending by the Buyer of a purchase order (hereinafter “Order”) for a product and/or service offered for sale on the Website entails total and unconditional acceptance of these General Conditions of Sale, as well as the Conditions General Terms of Use of the Website.

These General Conditions of Sale constitute an integral part of the General Conditions of Use of the Site, which can be viewed at any time in the “Privacy Policy” section of the Site.

Article 1 – Information about the Seller

Laura Contri (hereinafter identified with the term “company”)

VAT number 02564491203

is the manager of the website http://lauracontri.com (hereinafter identified with the term “Site”), an electronic commerce division of the Seller itself which is in all respects the supplier of the goods sold through the site.

Article 2 – Scope of application of the general conditions

These General Conditions regulate only the contractual relationship between the Seller and the Buyer with reference to the regulations referred to in Legislative Decree no. 206 of 6 September 2005 (hereinafter identified as the “Consumer Code”) and precisely to the discipline of the distance contract envisaged regulated by the articles. from 50 to 61 of the Consumer Code.
The updated Consumer Code can be consulted by connecting to the website https://www.mise.gov.it/index.php/it/mercato-e-consumatori/tutela-del-consumatore/codice-del-consumo.
In these General Conditions, the term “Buyer” means the natural person who, acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out, requests the purchase of one or more products, using the distance contract tool. , as defined by the Consumer Code.
The contractual relationship between the Seller and parties not identifiable as Buyers (based on the definition in the previous paragraph) is governed by other contractual provisions not referable in any way to these General Conditions; in this case the non-Buyer must contact and agree with the Seller, prior to completing the order.

Article 3- General Conditions

The General Conditions applicable to each individual order will be those published on the Site at the time of the order itself; these General Conditions must be printed and/or saved on another durable medium by the Buyer.
The Seller reserves the right to modify these General Conditions without notice; the changes will be valid from the date of publication on the Site and will apply only to orders sent after the publication of such changes.
The language used to conclude the contract between the Seller and the Buyer is exclusively Italian, no other language is permitted in the context of the commercial relationship between the Parties (thus identifying the Seller and the Buyer together below).
To make a purchase you must be of age.

Article 4 – Product Characteristics

  1. The Buyer can select one or more products and/or services from the different categories available on the Website.
  2. The Seller may change the assortment of products offered for sale on its Website at any time, especially based on reasons relating to its suppliers and/or the information relating to them such as prices, description or availability of the products, without prior notice . The Seller will not make any changes to the price, availability or description of any product subsequent to the Seller’s acceptance of the Order sent by the Buyer.
  3. Before sending the Order, the Buyer can view on the Website all the information referred to in article 49 of Legislative Decree 6 September 2005, n. 206 “Consumer Code” such as, by way of example and not exhaustively, information relating to the Seller, the price, including taxes and shipping costs, the essential characteristics of the product/s you wish to purchase and together with all other mandatory information provided for by Italian law.
  4. The products comply with the legislation applicable in Italy in force at the time of the Order.
  5. For any question regarding the products and their use, for further questions or requests, the Buyer can contact the Seller:
    – By writing to Customer Service at the email address lauracontrijewels@icloud.com

Article 5 – Availability of Products

The offers presented by the Seller are valid for as long as they are published on the Site and within the limits of available stocks. For products not immediately available in the Seller’s warehouses, the offers published on the Site will be valid subject to availability.

Information on product availability will be provided to the Buyer when an email confirming receipt of the Order (“Order Summary email”) is sent by the woocommerce marketplace. Product availability refers to the actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before the order is confirmed. In any case, and in the event that, after sending the Order, total or partial unavailability of the product occurs, the Buyer will be immediately informed by e-mail of the unavailability of the product and of the total or partial of the Order.
In case of total cancellation of the Order:
– The cancellation of the Buyer’s Order will take place automatically, without any charge to the Buyer.
– The Seller’s Customer Service will contact the Buyer to inform him of the cancellation and to propose that he place a new Order excluding the unavailable product.
In case of partial cancellation of the Order:
– The Buyer’s Order will be partially confirmed with the amount charged only for the available products as indicated in the Order Summary email.
– The available products will be delivered to the Buyer.

If the Buyer requests cancellation of the order, terminating the contract, the Seller will reimburse the Customer according to the following timescales: with return of the goods within 7 days for Italy and 14 days for Europe. Shipping costs are borne by the Customer who has the right, if within the expected time frame, to a refund or exchange. The Seller will make the refund using the same payment method chosen by the Buyer during the purchase. In the case of payment made by cash on delivery, and if the Buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.

Article 6 – Product Prices and Payment Methods

6.1 Prices

  1. The prices of the products offered for sale on the Website are indicated in Euros and represent the prices in force at the time the Order is sent by the Buyer. The Seller may change the sales prices of the products at any time and without notice. This change will be notified to the Buyer before sending any Order.
  2. The prices of the products offered for sale on the Website are applicable in the context of distance selling via the Internet and may be different from the retail prices applied in sales points in the area.
  3. The prices of the products include VAT, applicable at the time the Order is sent, and do not include shipping costs, which cannot be calculated in advance and will be determined and invoiced to the Buyer in addition to the price of the products. Shipping costs vary depending on the address indicated for delivery of the products as well as the shipping method selected by the Buyer when sending the Order and are displayed in the Order summary before the Order confirmation request from part of the Buyer.
  4. Shipping costs can be modified at any time by the Seller but the modifications will not be applied to Orders already sent and accepted. The Buyer is invited to regularly consult the General Conditions of Sale.

6.2 Payment methods and security of operations

Payment can be made online, at the time of the Order, by the Buyer by credit card or cash on delivery:

  • Credit cards
    The credit cards accepted on the Website are the following: Visa, American Express and MasterCard.

    The Site checkout is a payment page hosted by Stripe. Stripe follows the PCI standard for which it has been certified level 1, currently the most rigorous in the payments sector. In fact, through this functionality the online shop will not manage the sensitive card data which will instead be transferred to the secure Stripe server without intermediate ‘steps’ (for further details we recommend consulting the security section on the Stripe website).

    In case of non-acceptance of the order, the Seller will immediately request the cancellation of the transaction and the release of the committed amount. The release times depend exclusively on the banking system and can reach their natural expiry. Once the cancellation of the transaction is requested, in no case can the Seller be held responsible for any damages, direct or indirect, caused by delay in the failure to release the committed amount by the banking system.

    The Seller reserves the right to request from the Buyer additional information (e.g. landline telephone number) or to send a copy of documents proving ownership of the Credit Card used; in the absence of the required documentation, the Seller reserves the right not to accept the order. The Seller, at no time during the purchase procedure, is able to know the information relating to the Buyer’s Credit Card, as this information is entered directly on the website of the banking institution that manages the transaction via a protected connection that allows to communicate in a manner designed to avoid interception, modification or falsification of information.

    None of the Seller’s computer archives contain or retain such data; therefore in no case can the Seller be held responsible for any fraudulent or improper use of credit cards by third parties.

  1. Mark
    Cash on delivery is the payment method to pay directly upon delivery of the ordered products. It is possible to place orders on delivery provided that the Buyer has a postal address in Italy. This payment method may incur an additional cost. At the time of delivery the customer will pay the total amount of the order directly to the Carrier in cash. For cash on delivery payments it is advisable to prepare the exact sum for the amount due. All Orders are payable in Euros, taxes and mandatory contributions included.

    6.3 Conclusion of the Contract and Acceptance of the General Conditions of Sale

    The contract stipulated between the Seller and the Buyer must be considered concluded with the acceptance of the order by the Seller, as provided for in the art. 9 of these General Conditions.

    1. By placing an order, the Buyer declares to have read and accepted these General Conditions.
    2. No other form of conclusion of the contract other than that described above is possible.

6.4 Access to the site and entry of the Buyer’s data

  1. The Buyer, by placing the Order on the Site, communicates the following data to the Seller and the Site management platforms:
    Name and Surname or Company Name
    email address
    Billing information
    Tax Code (where applicable)
    Residence: Address – City – Province – Postcode – State;
    Telephone number;
    Delivery data (any data, to be entered only if they differ from the invoicing data)

    1. When entering their data, the Site will provide the Buyer with information relating to the processing of their personal data (Privacy Policy) also containing the possibility to consent or not to the different forms of processing; To consent to the processing, the Buyer must select the appropriate boxes on the Site.
    2. The Buyer is responsible for the completeness and accuracy of the data entered during registration; such data must be updated by the same Buyer every time they undergo changes, in whole or in part, even temporarily.
    3. The Seller identifies the Buyer solely through the data entered by the same when sending the order.
    4. Confirmation of the data will in any case exempt the Seller from any responsibility regarding the data provided by the Buyer. The Buyer undertakes to promptly inform the Seller of any change in his/her data communicated at any time.

Article 7 – Delivery of products

The products ordered by the Buyer based on these General Conditions of Sale will be delivered to the address indicated by the Buyer as the delivery address on the Order (“Delivery Address”).
The Seller ships throughout the Italian territory (including islands). Campione d’Italia, Livigno, Vatican City and the Republic of San Marino are excluded.
Purchase invoices are sent via email to the email address indicated by the Buyer at the time of purchase on the Website.

7.1. Shipping methods for products for Italy

  1. Delivery is generally carried out within 48/72 hours on working days (Monday-Friday), or, if no delivery date is specified, within the deadline estimated at the time of selecting the delivery method and, in any case, within maximum period of thirty days from the date of confirmation.
  2. Upon confirmation of the order, the system automatically generates shipping notifications via the ShippyPro shipping platform (or other equivalent platform) connected to the Site. The notifications include: sending the shipping tracking and information on the shipping status (order shipped , in transit, in delivery, failed delivery attempt or delivered shipment).
  3. A manager of the company GLS- General Logistics Systems Italy SpA (or other equivalent express shipping company) will carry out the delivery to the Buyer or to the recipient of the Order and will ask them to sign an electronic receipt (in the absence of a terminal, it could be paper ). This electronic receipt will constitute proof of delivery by the Seller, and of receipt by the Buyer, or the recipient of the Order, of the products ordered.
  4. Deliveries are made on working days (Monday to Friday). In case of absence, the Buyer, or the recipient of the ordered products, will receive a notice of attempted delivery from the carrier or the ShippyPro platform, with which they can contact the carrier at the address indicated on the notice in order to organize a new delivery. In the event that it is expressly indicated by the buyer, or by the recipient of the ordered products, it will be possible to deliver the products to a third party.
  5. If you are not contacted, the GLS carrier will carry out a further step, following the first step. In the event that after two delivery attempts it has not been possible to deliver the package, the Buyer or the recipient of the Order will receive a notice communicating the address of the GLS Center where the package will be stored for ten working days. The Buyer or the recipient of the Order will be able to collect the package at this center. Upon expiration of this deadline, the package will be returned to the Seller and the Buyer will be reimbursed, in the manner chosen at the Seller’s discretion, for the amount of his Order minus shipping costs.
  6. It is not possible to raise any disputes relating to the shipment itself if the package appears to have been delivered. For this purpose, the carrier’s IT system is authoritative.
  7. The courier does not deliver on Saturdays and Sundays, so orders placed over the weekend (from Friday evening to Sunday) will be taken care of and shipped the following Monday, if not a public holiday. Consequently, the tracking number will also be sent to the email indicated in the order data only on Monday evening.

7.2. Delivery costs of the products ordered

Delivery costs are borne by the Buyer and are highlighted on the Site before requesting to send the order.
By sending the order, the Buyer accepts the amount of delivery costs highlighted at the time of placing the order.
If a product does not include delivery costs, the free delivery will be indicated on the product sheet during Checkout.

Article 8 – Defects, non-conformities and damage to products

8.1. General provisions

All products marketed by the Seller through the Site are covered by the 24-month legal guarantee for defects of conformity, as required by the articles. 129,130 ​​and 132 of the Consumer Code. To benefit from warranty assistance, the Buyer must keep the Invoice or Tax Receipt that he will receive together with the purchased products.

  1. The Seller guarantees the products sold as free from any defect attributable to the same, pursuant to and for the purposes, as applicable, of the provisions of the articles. 129,130 ​​and 132 of the Consumer Code.

  2. In the event of a lack of conformity of a product, pursuant to article 129 of the Consumer Code, the legal guarantee referred to in articles 130 and 132 of the Consumer Code will apply. The Buyer has the right to restore, without charge, the conformity of the goods through repair or replacement. In the event that these remedies fail, the Buyer is entitled to an appropriate reduction in the price or termination of the contract. The Buyer loses these rights if he does not report the lack of conformity to the Seller within two months from the date on which he discovered the defect.

  3. The Seller is responsible when the lack of conformity occurs within two years (24 months) from the date of delivery of the product.

  4. The Buyer, or the recipient of the Order, is invited to check the status of the package and the products upon delivery.

  5. In the event of anomalies in the package (damaged or open package, etc.) and/or the products ordered (missing, defective or damaged products), the Buyer or the recipient of the Order must return the products to the Seller following the procedures described following. Failure to comply with the correct procedure excludes any recourse against the carrier and/or the Seller, including the right to reimbursement of the Order and/or the redelivery of the ordered products.

  6. The Buyer, or the recipient of the Order, may, alternatively, call the Seller’s Customer Service to find out how to return the damaged, non-compliant and/or defective product or products. The procedure for returning damaged, non-compliant and/or defective products which will be indicated by the Seller’s Customer Service must be followed by the Buyer. Otherwise, the Buyer will not be able to claim any refund or replacement of the products in question.

  7. All return costs for defective products will be borne by the Seller.

     

8.1.1 Procedures that must necessarily be followed in the event of obvious damage to the package for its return to the Seller:

8.1.2 Procedure that must be followed in case of missing, damaged or defective product:

The Buyer, or the recipient of the Order, must report the lack, defect, non-conformity or damage of the products ordered to the Seller’s Customer Service via email lauracontrijewels@icloud.com

8.2. Management of reports and Product Verification

The Seller’s Customer Service may request information relating to the identity of the Buyer or recipient of the Order and carry out any verification that may be useful. The Seller’s Customer Service will indicate to the Buyer, or the recipient, the procedure to follow to return the damaged or defective product, or to obtain the missing products.

Once the products have been received, the Seller will verify that these products are actually defective, damaged or do not correspond to the description provided on the Website. Where this verification is positive, in accordance with the provisions of article 130 et seq. of the Consumer Code, the Seller will replace the defective, damaged or non-compliant product and will send it to the Buyer as soon as possible and in any case within 30 (thirty) working days from receipt of the products. Shipping costs will be entirely borne by the Seller.

In the event that the Seller is unable to proceed with the replacement of the products within the aforementioned deadline, it will immediately notify the Buyer at the email address indicated at the time of registration and will reimburse the Buyer for the cost of such products and of shipping costs where the Buyer provides proof of the cost incurred to return the products. The refund of the price will be made by the Seller in the manner chosen at its discretion in the shortest time possible, and in any case within 30 (thirty) working days from the date on which it receives the products.

In the event that, after examining the returned products, the Seller reasonably believes that the products cannot be considered defective, damaged or do not conform to the description on the Website, the Buyer will not be entitled to a refund and the products will be returned to him.

Article 9 – Withdrawal

1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. The withdrawal period expires 14 days from the day of delivery of the product.

2. In the case of multiple purchases made by the Buyer with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product.

3. The user who intends to exercise the right of withdrawal must communicate it to the Seller via an explicit declaration or alternatively via the standard withdrawal form (Attachment), which can be sent by email to the email address lauracontrijewels@icloud.com or via registered letter with return receipt to the address:

Laura Contri
Operational Headquarters: Via Giacomo Matteotti, 5 60121 Ancona (AN)

4. The Buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form (Annex below).

5. In the email message and in the text of the registered letter referred to in the previous paragraphs, the Buyer must indicate the order number and the invoice number issued by the Seller.

6. The Seller, within a maximum of 10 (ten) days of receiving the email or registered letter sent by the Buyer, will communicate to the Buyer the receipt of the communication to exercise the right of withdrawal.

7. The Buyer will send or deliver the products to the Seller within 15 (fifteen) days of receiving the communication referred to in the previous paragraph and not before receiving such communication.

8. The costs relating to returning the goods to the Seller are borne by the Buyer.

9. The goods must be returned to:

Laura Contri
Operational Headquarters: Via Giacomo Matteotti, 5 60121 Ancona

10. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the Seller will refund the amount of the products subject to the withdrawal within a maximum period of 30 days, including any shipping costs incurred at the time of purchase.

11. As required by art. 56 paragraph 3 of the Consumer Code, the Seller may suspend the reimbursement until receipt of the goods or until the Buyer demonstrates that he has sent the goods back.

12. The right of withdrawal will not apply if the Seller’s services and products are included in the categories of the art. 59 of the Consumer Code.

13. The Seller will carry out the refund using the same payment method chosen by the Buyer during the purchase phase. In the case of payment made by cash on delivery, and if the Buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.

14. The right of withdrawal is subject to the following mandatory conditions:

  • the right applies to the product purchased in its entirety – it is not possible to exercise withdrawal only on part of the purchased product;
  • the purchased good must be intact and returned in the original packaging, complete in all its parts – to limit damage to the original packaging, we recommend, when possible, to insert it in a second box; In all cases, affixing labels or adhesive tapes directly to the original packaging of the product should be avoided;
  • the return of products that are not intact, damaged or without original accessories and equipment will not be accepted by the Seller and will be returned to the sender with an increase in transport costs;
  • the goods subject to the exercise of the right of withdrawal must be returned in a normal state of conservation, as they have been kept and exceptionally used with the use of normal diligence;
  • the Seller will not accept the return of used products that show signs of damage or dirt, or of parapharmaceutical products (food, cosmetics, supplements…) that are no longer sealed and which consequently can no longer be considered intact;

Article 10 – Data processing

By using the site the user consents to the method of processing of his personal data. The complete information can be viewed in the “Privacy Policy” section of the Site.

Attachment – ​​Standard withdrawal form pursuant to Attachment I part B and art. 49, paragraph 1, letter. h) Legislative Decree 205/2005
(complete and return this form only if you wish to withdraw from the contract)

Recipient:

Laura Contri

Via Giacomo Matteotti, 5 60121 Ancona (AN)

The undersigned hereby notifies the withdrawal from the sales contract of the following goods _____________________________________________, identified by the details below:

Surname: ………….

First name: ………….

email: ………….

Address: ……………….

Order number: ………….

Order date: ………….
Delivery date ………

Indicate for each returned item:

Item number ………….

Article description ………….

Amount ………….

Reason: I intend to exercise the right of withdrawal within 14 days from the date of receipt of the goods.

Date and signature

0